What’s the key to communication? REDUNDANCY!
In line with Meriam-Webster Dictionary, redundancy is: "superfluity," "profusion," "abundance," "useless repetition," and many others. Though a few of these definitions could have destructive connotations, I’ll argue supervisor must be redundant to get his message throughout. No matter a supervisor communicates often, forcefully, and repetitively will make an impression on these within the group. The message is evident: If the supervisor says: "High quality," extra "High quality," improved "High quality," higher "High quality," and many others., it is not going to be lengthy earlier than the workers will get the message. QUALITY IS IMPORTANT.
The identical could be completed with Mission Statements, slogans, targets, targets, and many others.
THE CUSTOMER IS IMPORTANT, THE CUSTOMER IS IMPORTANT, THE CUSTOMER IS IMPORTANT. Fairly quickly even the most important dolt within the company will perceive the significance of the client.
Why redundancy is required
Human conduct consultants perceive how individuals course of info. Single, random occasions are considered in another way than frequently encountered conditions. And experiences having quite a lot of energy or significance are additionally extra vital. Reinforcement Idea underscores the affect of normal suggestions, as do many different approaches to motivation. Repetitive experiences reinforcement patterns of pondering and behaving.
Due to this fact, if as a supervisor, you need your subordinates to recollect and follow sure concepts, ideas or behaviors, you’ll need to maintain reminding them.
The significance of suggestions
Communication is a two-way course of. It requires a "sender" and a "receiver."
Somebody to ship the message and one other to obtain, interpret and react to it. Suggestions will provide help to reassess if the communication is correct and acted upon.
Messages which are delivered on the acceptable time, place, and in an efficient method can have probably the most affect. Nevertheless, one message is rarely sufficient. Even when you undergo the method of verifying receipt of the communication, and that the aim or intent was understood, you’ll need to reinvigorate the message.
The "Backside Line"
Keep in mind the widespread refusal of oldsters? They appear to consistently ask their youngsters "Did you hear me?" Nicely, they could not have been listening. Or, they could have heard you, however not understood you. Or they could have heard you, and understood you, however didn’t ACCEPT your message.
And similar to the household, so it’s, together with your workers, within the office.
The underside line is: Maintain telling them! Then, inform them once more! Possibly another time! Maybe they didn’t hear you, so that you higher repeat your self. Do they perceive me? Did they perceive the message? Did they UNDERSTAND and ACCEPT the message?
As soon as they've heard you, understood you, and accepted your message, they could do as you indicated or instructed. That is the important thing to communication.
Copyright © 2009, Dr. Ben A. Carlsen, MBA. All Rights Reserved Worldwide for all Media. You could reprint this text in your ezine, e-newsletter, newspaper, journal, web site, and many others. so long as you allow the entire hyperlinks energetic, don’t edit the article in any approach, depart my identify and bio field intact, and also you comply with the entire EzineArticles Phrases of Service for Publishers.